1. Data Controller

In compliance with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD):

• Owner: Carlos Iglesias Hernández (trading name: Walkie Talkie Tours)
• Address: Av de la Constitución 6 oficina 57, 29631, Arroyo de la Miel, Benalmádena, Málaga, Spain
• Tax ID (NIF): 54477272R
• Contact email: info@walkietalkietours.com
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2. What Personal Data We Collect

We may collect the following personal data:

• Contact data: name, surname, email address and telephone number — when you contact us via our contact form, email or WhatsApp
• Booking data: name, email, number of participants and any other information provided when making a tour enquiry or booking
• Device and browsing data: IP address, browser type, pages visited, time zone and cookie data — collected automatically when you visit our website
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3. Why We Process Your Data and Legal Basis

We do not use your personal data for automated decision-making or profiling.

 

4. How Long We Keep Your Data

• Contact and booking data: retained for a maximum of 3 years from the date of last contact, unless a longer retention period is required by law
• Browsing and device data: retained in accordance with our Cookie Policy
• Financial or invoicing data: retained for 5 years in compliance with Spanish tax law

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with the following trusted service providers who process data on our behalf:

• Google LLC — website analytics (Google Analytics) and email services (Gmail). Google may process data on servers outside the EU under Standard Contractual Clauses
• Booking platforms (such as GuruWalk, FreeTour or similar) — if you book through a third-party platform, that platform’s own privacy policy applies
• WhatsApp / Meta — if you contact us via WhatsApp, Meta’s privacy policy applies

We will disclose personal data to public authorities or law enforcement if required to do so by law.

 

6. International Data Transfers

Some of our service providers (such as Google) may process data outside the European Economic Area. In such cases, appropriate safeguards are in place in accordance with GDPR, including Standard Contractual Clauses approved by the European Commission.

 

7. Your Rights

As a resident of the European Union, you have the following rights regarding your personal data:

• Right to be informed — to know how your data is being used
• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data
• Right to restrict processing — to limit how we use your data
• Right to data portability — to receive your data in a portable format
• Right to object — to object to processing based on legitimate interest
• Rights related to automated decision-making — we do not carry out automated decision-making

To exercise any of these rights, please contact us at info@walkietalkietours.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es if you believe your data has been processed unlawfully.

 

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

 

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

 

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated date. We recommend checking this page periodically.

 

11. Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at: info@walkietalkietours.com